Frequently Asked Questions

Frequently Asked Questions

  1. How do I place an order?
    You can order items via our website. When you submit your order, an Ace Party Rental representative will prepare a detailed contract for you to review, which will include any additional labor and delivery fees associated with your order. Your order is not final until you have received a contract agreement and the contract has been signed and returned to Ace Party Rental. You may also contact us via phone at (760) 451-0639 to begin the process of creating an order.

  2. What is your cancellation policy?
    Individual contracts may contain additional cancellation terms, but generally, cancellations occurring less than 7 days prior to the rental day are subject to a 50-100% cancellation fee. A 25% non-refundable deposit is required for all orders over $500 or containing specialty items.

  3. Do I need to clean or launder rental items?
    Glassware, dishes and flatware need to be returned rinsed free of food and/or drink and repacked in their original boxes or crates. Linens should not be washed or laundered by the client. Please shake out all debris (confetti, rose petals, food, etc.) before returning linens, and do not put linens in bags wet, as they will mildew and incur additional cleaning fees. All equipment should be returned cleaned & dry to avoid an additional cleaning fee.

  4. Who is responsible for lost or damaged items?
    The customer is responsible for the items from the time the item is delivered or picked up at will-call until the items are returned. This includes protecting all items from weather elements. We automatically charge a 7% Damage Protection fee that covers all items, which can be waived at the customer’s direction. This protection does not insure against theft, loss, mischievous damage, mysterious disappearance or vandalism, during transport, mildew or holes in linens. All damaged or broken equipment must be returned or renter will be charged replacement cost of the equipment. This protection does not include cleaning equipment. It is for damage or breakage only.

  5. How far in advance should I place my order?
    It is always best to place your reservation as far as possible in advance of your event, to ensure the availability of items and delivery (if required). We recommend for larger events to reserve 3-6 months in advance of your event date.

  6. Is a deposit required?
    We require a 25% deposit on all orders over $500 and any specialty items. Deposits are non-refundable.